About OnTyme
We build the operating system for service teams on the move
OnTyme helps small and mid-sized service businesses run their day from one place: the schedule, the field team, the customer and the record of every job.
Why OnTyme exists
Field service businesses run on timing. A technician needs to be at the right address, at the right time, with the right information — and the office needs to know what happened when they left.
Most teams hold that together with shared calendars, group texts, phone calls and paper job sheets. It works until it doesn’t: a double-booking, a technician sent across town twice, a customer waiting at home without an update, or a measurement nobody wrote down.
We built OnTyme to replace that patchwork with one connected workflow. Customers, jobs and appointments are linked; AI scheduling recommends the best technician and time based on the constraints a dispatcher normally juggles in their head; and technicians get their route, ETA, forms and photos in a single app.
Who it’s for
OnTyme is designed for owners, office managers, dispatchers and technicians at service businesses that work on site — installation companies, HVAC, plumbing, electrical, cleaning, handyman, maintenance and inspection teams.
Our mission
Help service teams work smarter and faster, so missed appointments and job confusion disappear — for the business and for its customers.
The principles behind the product
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Respect the dispatcher’s time
Every screen should remove a phone call, a text or a spreadsheet. If a feature adds admin work, it isn’t finished.
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Simple enough for the field
Technicians use OnTyme on site and between jobs. The next action should always be obvious.
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Customers come first
A clear arrival time and a technician who shows up prepared are what customers remember.
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Reliable before clever
AI recommendations follow your rules — work hours, holidays, vacations — and you always approve the result.
Based in Toronto, Canada
Questions about OnTyme, partnerships or your account? We’d like to hear from you.
Put your next week on OnTyme
Set up your company, add your team and schedule real jobs during your 30-day free trial.
Standard plan: $50 CAD/month for 10 team members, plus $5/month per additional user.