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Terms and Conditions

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1. Acceptance of Terms

By accessing or using the OnTyme mobile app or website (collectively, the "Services"), you agree to be bound by these Terms and Conditions ("Terms").
If you do not agree to these Terms, please do not use the Services.

2. Eligibility

You must be at least 13 years old (or the minimum age required by local law) to use the Services. By using the Services, you confirm that you meet this requirement.

3. Accounts and Membership

  • Some features require creating an account.
  • You are responsible for keeping your account credentials secure.
  • You must notify us immediately of any unauthorized use of your account.
  • We may suspend or terminate accounts that violate these Terms or for security reasons.

4. Payment and Subscriptions

  • Free trial. New accounts may start with a free trial for the period shown on our pricing page. When the trial ends, continued access to the Services requires a paid subscription. If you do not subscribe, we may suspend access to your account.
  • Fees. Subscription fees, included users and charges for additional users are set out on our pricing page or in a written quote (for Enterprise plans). All prices are in Canadian dollars (CAD) unless stated otherwise, and exclude applicable taxes, which are added to your invoice.
  • Billing. Subscriptions are billed in advance on a recurring basis for each billing period and renew automatically until cancelled. You authorize us, and our payment processor, to charge your selected payment method for all fees when due. You are responsible for keeping your billing information current.
  • Users and plan changes. Fees are based on the number of users on your account. If you add users or upgrade, the new charges apply from the change. Downgrades and user reductions take effect at the start of the next billing period.
  • Cancellation. You can cancel at any time from Subscription Management in the app. Cancellation takes effect at the end of the current billing period, and you keep access until then.
  • Refunds. Fees already paid are non-refundable, including for partial billing periods and unused users, except where required by law.
  • Late or failed payment. If a payment fails or is overdue, we may suspend access to the Services until the balance is paid.
  • Price changes. We may change our prices. We will give you at least 30 days’ notice by email or in the app before a price change applies to your subscription. If you do not agree to the new price, you may cancel before it takes effect.

5. User Content and Intellectual Property

  • Users may upload or submit content (e.g., schedules, notes, files).
  • By uploading content, you grant OnTyme a non-exclusive, worldwide, royalty-free license to use, display, and store your content for the purpose of providing the Services.
  • You retain ownership of your content.
  • You must not upload content that infringes the rights of others, is illegal, or violates these Terms.
  • OnTyme Content: All app design, code, logos, text, and materials are owned by OnTyme or its licensors. You may not copy, distribute, or modify without permission.

6. User Responsibilities and Prohibited Conduct

You agree to use the Services responsibly and lawfully. You must not:

  • Violate applicable laws or regulations
  • Infringe intellectual property or privacy rights
  • Attempt to disrupt or harm the Services or other users
  • Use the Services for unauthorized commercial purposes
  • Engage in harassment, fraud, or abusive behavior

7. Disclaimers

  • The Services are provided “as is” and “as available.”
  • OnTyme makes no warranties regarding accuracy, reliability, availability, or suitability.
  • We disclaim all liability for damages resulting from your use of the Services, to the maximum extent allowed by law.

8. Limitation of Liability

To the fullest extent permitted by law, OnTyme is not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of data, revenue, or profits
  • Any unauthorized access to or alteration of your content

9. Termination

  • We may suspend or terminate your access at any time for violating these Terms, for security reasons, or for business reasons.
  • Termination does not remove your obligation to pay fees accrued or limit any rights we may have under the law.

10. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of Ontario, Canada.
  • Any disputes arising under these Terms will be resolved in the courts located in Ontario, Canada.
  • Parties may attempt to resolve disputes through negotiation or mediation before legal action.

11. Changes to Terms

We may update these Terms at any time. Updated Terms will be posted within the app or on the website with a “Last Updated” date. Continuing to use the Services constitutes acceptance of the updated Terms.

12. Contact

For questions or concerns regarding these Terms, please contact:

info@ontyme.ai