Privacy Policy
1. Introduction
Welcome to Ontyme (“we,” “our,” or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application, website, and related services (collectively, the “Services”).
By using Ontyme, you agree to this Privacy Policy.
We comply with all applicable privacy laws, including:
- PIPEDA (Canada)
- Provincial privacy acts (e.g., Ontario FIPPA, BC PIPA, Alberta PIPA)
- GDPR / ePrivacy Directive (EU and UK users)
- CCPA / CPRA (California users)
2. Information We Collect
We collect the following categories of information:
a. Information You Provide Directly
When you create an account or interact with our Services, we may collect:
- Name, email, phone number
- Account credentials
- Payment information (if applicable)
- Messages or feedback you send to us
b. Automatically Collected Information
When you use our Services, we may automatically collect:
- Device type, operating system, and browser
- IP address and approximate location
- Usage data such as pages visited, time spent, and actions taken
- Cookies and similar tracking technologies
c. Information from Third Parties
We use cookies and similar technologies to:
- Analytics providers (e.g., Google Analytics, Firebase)
- Payment processors
- Social login providers (if used)
You can control or disable cookies through your browser settings. However, some features of our Services may not function properly without cookies.
3. How We Use Your Information
We use your information for the following purposes:
- Operate, maintain, and improve Ontyme’s Services
- Create and manage your account
- Communicate with you (service updates, support, or promotions)
- Process payments (if applicable)
- Analyze usage trends and enhance app performance
- Comply with legal obligations
We only use your information for the purposes described here, unless otherwise permitted or required by law.
4. Legal Basis for Processing (GDPR Users)
If you are located in the European Economic Area (EEA), our legal bases for processing your personal information include:
- Consent (e.g., for analytics or cookies)
- Contract (providing requested services)
- Legal obligation
- Legitimate interest (improving security or app functionality)
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and personalize content.
a. What Are Cookies?
Cookies are small text files stored on your device by your browser.
They help recognize you, remember preferences, and improve service functionality.
b. Types of Cookies We Use
- Essential Cookies – Required for the app to function properly (e.g., login sessions, security).
- Analytics Cookies – Help us understand usage patterns (e.g., Google Analytics).
- Performance Cookies – Measure and improve system performance.
- Functional Cookies – Remember user preferences such as language or region.
- Marketing Cookies – (If used) Help deliver relevant ads or track engagement.
c. How to Manage Cookies
You can manage or disable cookies at any time by adjusting your browser or device settings.
For example:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Safari: Settings → Privacy → Block All Cookies
You can also withdraw consent to non-essential cookies at any time (EU users).
Please note: Disabling cookies may affect the functionality of certain features.
d. Third-Party Tools
We may use third-party analytics or tracking services, such as:
- Google Analytics (anonymous usage tracking)
- Firebase Analytics (app performance and crash data)
These providers may set their own cookies to perform analysis.
They operate under their own privacy policies and comply with applicable laws.
6. Disclosure of Information
We do not sell your personal information.
We may share it only:
- With trusted service providers who assist us in operating our app
- To comply with legal or regulatory requirements
- During a merger, acquisition, or sale of assets
7. Data Retention
We retain your personal information only for as long as necessary to:
- Provide our Services
- Fulfill legal or accounting obligations
- Resolve disputes
When no longer needed, we securely delete or anonymize the data.
8. Security
We use industry-standard security measures to protect your data against loss, theft, misuse, and unauthorized access.However, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and protect your account credentials.
9. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access or correct your data
- Request deletion (“right to be forgotten”)
- Withdraw consent
- Restrict or object to processing
- Data portability (EU users)
To exercise your rights, contact support@ontyme.ai.
10. International Data Transfers
Your information may be stored or processed in other countries.We ensure appropriate safeguards (such as contractual clauses) are in place to protect your privacy in accordance with this Policy.
11. Children’s Privacy
Ontyme is not intended for children under 13.We do not knowingly collect information from minors.If you believe a child has provided us data, please contact us for prompt deletion.
12. Changes to This Policy
We may update this Privacy Policy periodically.All updates will be posted with a revised “Last Updated” date.Your continued use of Ontyme after such updates means you accept the changes.
14. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please contact:
Email: admin@ontyme.ai
